Thomas Cook – Dangerous aircraft, and poor customer service

After an excellent holiday abroad with Thomas Cook, the last thing I expected was for my youngest daughter (Age 6) to be hurt by the plane on the way back home to Gatwick.

The below picture shows the arm rest on the seat of the plane, missing a piece which caused a metal part to be exposed:

Damaged seat on-board a Thomas Cook aircraft
Damaged seat on-board a Thomas Cook aircraft
The seat had been allocated to my youngest daughter and she managed to hurt herself on the metal edge:

Thomas Cook - Scratch
Scratch that was caused by the seat
When we arrived home I created a complaint on the Thomas Cook website, and as of yet they have failed to respond – Very poor customer service.